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Frequently Asked Questions

Blackboard IM What is Blackboard IM?

Blackboard IM is the only instant collaboration system specifically designed to advance and promote learning. It enables registered users to instantly connect with classmates and instructors by working with the institution's Learning Management System to automatically populate a list of that user's courses and classmates. Use it to whiteboard with study groups, ask an instructor a question or video chat with classmates or colleagues.(Various institutions may choose to deploy only some of these interactive features.)


How can I get Blackboard IM?

In order to create a link between your Blackboard IM account and your institution, you must be verified by a Learning Management System when you create your account. Your institution can provide you with verified access to the Blackboard IM registration form in several ways:

  1. A link from a course or portal page in the Learning Management System
  2. An email invitation that includes a registration link
  3. Through a registration code provided by your institution

Why do I have to be enrolled in a Learning Management System before I can create a Blackboard IM account?

Blackboard IM instantly connects you with other Blackboard IM users in the courses you are enrolled in through your Learning Management System account. In order to link your Blackboard IM account with your Learning Management System account, you must be verified with a Learning Management System when you create your account.


Why do I have to create a Blackboard IM account before I can download the software?

To more quickly help you get started, Blackboard IM displays a list of all the other Blackboard IM users in your current courses. If you have not created your account, Blackboard IM has no way of knowing which courses you are currently enrolled in, and cannot display your classmates.